Opening Hours

16th April

Please note that the East Stand Car Park will close four hours before kick off on home matchdays for any visitors that do not have a car park pass for the match. 

Ticket Office

Christmas Opening Hours

See below for the Ticket Office opening times over the festive period

Christmas Eve - 10am - 2pm

Christmas Day - Tuesday 28th December - CLOSED

Wednesday 29th December - 10am - 3pm

Thursday 30th December - 10am - 8.45pm

New Year's Eve - 10am - 2pm

New Year's Day - CLOSED

Sunday 2nd January - 10am - 2.45pm

Monday 3rd January - CLOSED

Monday - Friday 10am - 3pm
Saturdays 9am - 12pm
Sundays CLOSED

On home matchdays the Ticket Office will remain open until kick off.

You can contact the Ticket Office on 0121 227 2227 during opening hours or email



The Merry Hill Store has permanently closed and the Stadium Megastore is open with the new opening hours below. You can shop online 24/7 at

If you have a query for the retail team please click here to submit the contact form

We'll be opening for extended hours during the Christmas period, please click here for opening times for November and December 2021

Saturdays 9am - 6pm
Sundays 10am - 4pm

The Megastore will also be open on home matchdays.



Main Reception is located in the East Stand at The Hawthorns. You can contact us on 0121 524 3470 click here to submit an enquiry.


Monday - Friday 8am - 6pm
Matchdays 8am - Kick Off


Home Match 8am - Kick Off
Saturday (away match / no match) CLOSED
Sunday (away match / mo match) CLOSED